AirAsia Bags Two Honours At World Travel Awards Grand Final

Blogged by @Joehairie and @Lan #AABC
Content from AirAsia Bloggers' Community Newsletter January 2017

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AirAsia has been named World’s Leading Low-Cost Airline for the fourth year in a row at the 23rd World Travel Awards (WTA) Grand Final held in December 2016. Asia’s largest low-cost carrier beat contenders from five continents to secure the award, including Ryanair, easyJet, Jetstar Airways, Southwest Airlines, JetBlue Airways, Norwegian, Kulula, Mango, fastjet, flydubai, Air Arabia, flynas and West Air.

AirAsia also won the World’s Leading Inflight Service title for the first time ever, besting full-service carriers Etihad Airways, Japan Airlines, Singapore Airlines, Thai Airways, Qantas Airways, Lufthansa, American Airlines and Air Canada.

The win builds on AirAsia’s success earlier this year when it secured Asia’s Leading Inflight Service award from WTA for the first time.

The World Travel Awards serves to acknowledge, reward and celebrate excellence across all sectors of the travel and tourism industry, as chosen by thousands of travel professionals and high-end tourism consumers.

Airlines are judged on customer satisfaction and service quality, overall business performance, product innovation, staff relations and development, corporate social responsibility and contribution to local community, commitment to sustainable policies and fulfillment of long-term corporate vision.

AirAsia Group CEO Tony Fernandes said, “What a thrill to win World’s Leading Low-Cost Airline for the fourth straight year. It’s a great honour to round out what has been a great year for AirAsia, not just financially but in terms of recognition from the industry.

“I’m also super proud of our first World’s Leading Inflight Service award. I’ve always said we have amazing crew and amazing inflight products, and we’ve proven it by beating not one, not two, not three, but eight full-service carriers for the prize.

“But there’s more to come. We’re always working on more innovations, and not just for inflight. Right now, we are exploring ways to make the airport experience better. One thing we’re looking at is fasttracking guests who share their travel profile with immigration authorities. We expect to trial this at selected airports in Asean in the not-too-distant future, so keep an eye out for it.”

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